Booking
What does Health Heart labs do
Healthheart Labs is the fastest-growing network of diagnostic services offering Integrated radiology and pathology services to identify Communicable and Non- Communicable Diseases (NCDs) altering your health conditions. The primary aim of Healthheart Labs is to make healthcare accessible and affordable for all. Early detection of health issues helps analyze the condition and take the proper measures to prevent and treat specific diseases.
Why is Health Heart Labs the best Pathology Lab?
Despite the competition, Healthheart Labs is noted as the best pathology lab for qualities like :
- Precision care and personalized attentionf
- Timely delivery of test reports as per NABL guidelines.
- Safe sample collection from the comfort of your home
- Promise precise reporting adhering to quality and safety standards
- Use of certified and standardized lab equipment across our network to ensure an optimized test process
So, what are you waiting for? Book a health test now for precise health analysis.
How does my prescription get validated?
We at Healthheart Labs take all the measures to ensure our customers’ good health & wellness, so we validate each & every prescription shared with us. The first step to validate the prescription is to check if it is prescribed by a reliable medical practitioner, then we check the date & patient details. We will proceed further with test bookings if all the details are acceptable.
What is The Procedure for Booking a Test with Health Heart Labs?
Being a client-oriented diagnostic center, we have made online health packages or test booking fast and easy. Simple steps to book a health test or package:
- Visit – https://Healthheart.com
- Search for your desired test or packages on the website/ app
- In case you need clarification about the most appropriate preventive health checkup, check our Package Selector at
- https://redcliffelabs.com/recommendation.
- Select the package, and click on Book Now
- Submit your details in the “Fill Up Form” section
- Enter (Phone, Name, City, and more, as required)
- Make the payment
And it’s done. Yes, it is that easy. So, book a test with us now, and be double sure about your health & wellness.
How Can I Make Payment for The Booking?
We at Healthheart Labs support all the reliable online payment options to ensure customer convenience. You can pay via internet banking, debit/credit card, UPI (including PayTm, GPay. and Phonepe), and wallets too.
What is The Procedure for Booking a Test with Health Heart Labs?
Once you confirm the booking with Healthheart labs, you can check the booking status in a few easy steps:
- Visit – https://Healthheart.com
- Simply log in with your registered mobile number.
- Go to the “Bookings and Reports” section in the nav bar to check the booking status
- Click ‘My Orders’
You can get the booking status in front of the order id.
Enter (Phone, Name, City, and more, as required)
Also, you will receive the latest updates about your booking status through Whatsapp and Texts on your registered number.
What’s the Process for Canceling the Booking?
Booked the wrong test or want to reschedule the current booking? Want to cancel the test? Don’t worry; we’ve got you. Find the steps here:
- Log into your Healthheart Labs online account.
- You will see all the patient information on the page.
- Click on Booking and Reports> Edit Booking > Cancel
- Click on cancel the booking, and it’s done.
- From herein, it’s possible to cancel, book, and reschedule your booking.
Or
You can also directly visit our help center or call us to cancel the booking.
How Can I Download My Invoice?
To download an invoice for a test from Healthheart Labs, log in to https://Healthheart.com and follow the simple sequential steps as detailed below.
- Profile > Bookings and Reports >Scroll to your booking >Click on Download Invoice button
For further reference, please check out a short video https://youtu.be/hQ020VJecd4
How Can I Download My Invoice?
- For checking the Redcash, please visit your profile through our website/application.
- Redcash summary is available under my benefits.
- Click on the Redcash section to view complete details.
What is the Diagnostic Fee?
The diagnostic fee is charged as the part of home sample collection process, for ensuring the integrity and safety of your samples from collection to analysis.
This fee supports our commitment to quality, covering specialized temperature controlled handling, secure transportation, and rigorous testing protocols, ultimately delivering accurate and dependable diagnostic reports for enhanced patient outcomes.
Health Tests
What are The Tests Provided by Healthheart Labs?
With Healthheart Labs, you can avail of all the blood tests and pathology services from the comfort of your home to ensure that all your body vitals function properly.
How Much Does a Full Body Checkup Cost at Healthheart Labs?
You can get a full-body checkup at Healthheart labs starting at an affordable price of INR 399
Why Opt For a Full-Body Test at Healthheart labs?
You shall choose Healthheart Labs for a full-body checkup to get accurate and reliable test reports as per NABL & ISO guidelines.
Do I Need to Fast Before The Test?
Not all blood tests require fasting. If you need fasting before any tests, it will be mentioned beforehand in the instructions for test preparation.
General Instructions Before The Test
How should I prepare for the blood test mentally and physically?
Relax and stay calm. If you feel anxious, ask our sample collection expert to explain the process. Avoid physical activity and stress before the test; calm down and relax for at least 15 minutes before the blood withdrawal. Ensure you get enough sleep the night before.We recommend not getting out of bed suddenly to give the sample; wait for at least 3-5 minutes before giving the sample after waking up.
What should I know about medications and fasting before the blood test?
Take your medications as prescribed, unless advised otherwise by your doctor. Inform the sample collection expert if you are taking blood-thinning medications like heparin or warfarin, or any other specific medications such as diabetic, hypertensive, cardiac, renal, antibacterial, or biotin-containing medications. Generally, fasting means 8-12 hours unless specified otherwise.
How important is hydration before the blood test?
Drink adequate water before giving the sample to ensure you are well-hydrated.
Are there any specific considerations for females or post-test care?
For hormone testing, follow the schedule provided by your physician, as hormone levels can vary depending on the time of day. If you experience bruising after the blood sample is taken, gently apply ice to the area, and it should recover within a few days.
Can I still have the checkup if I am menstruating?
Yes, you can still have a blood test during menstruation. However, if you are opting for a package that includes a urine sample, it is suggested to schedule your test after your menstruation is completed for more accurate results.
Can I consume alcohol or caffeine before the test?
It is recommended to avoid alcohol for at least 24-48 hours before providing your sample. Avoiding caffeine is also advisable to ensure the accuracy of your test results.
Reports
How Will I Get My Reports?
We work for your convenience and make reports available online via your registered email id or WhatsApp number. If you wish to download the reports through the website, follow the below-mentioned steps:
- Log in to https://Healthheart.com through your registered mobile number
- Click on your profile
- Now go to `Bookings & Reports`
- Click on ‘Reports’ and then ‘View Details.’
- Here, You Will Get an Option to select the appropriate member and then view/download reports.
There are different tests to check whether everything is right with the kidney or not.
Report Consultation
How to Book a Report Consultation?
My doctor has prescribed me some tests. How to share prescriptions with Healthheart Labs?
Sharing a prescription with Healthheart Labs is as simple as booking a test. Check out the steps here:
- Click “Upload Prescription” on top of the website and log in
- Enter your personal details and test details
- You will shortly receive a booking confirmation call from our team
You can also share prescriptions via WhatsApp. Our team will be in touch shortly.
Refund
What is your refund policy?
The Company shall initiate the Refund after reasonable validation of the information received by the Company. After the company completes the validation process, an SMS containing a link to update their account details will be sent to the customer. The process of validation can take up to 72 business hours. The refund will be processed upon successfully verifying the details updated via the provided link. If the user does not share the necessary information, Healthheart Labs cannot be held responsible for any delays in processing the refunds.
How do I initiate a refund?
For refund, email us at care@Healthheart.com with the subject line “Refund Request:[Booking ID]”. You can also call or Whatsapp on 898 898 0606.Please consider providing the following information:
- Booking ID
- Name of the Customer/Patient
- Registered Contact Number
- Bank Account Number and IFSC Code
What is the timeframe for receiving a refund?
On receiving a valid request, Healthheart Labs shall initiate the refund process, and the Customer shall receive the amount within 5-7 working days from the date of refund intimation (This would be valid for the refund being processed offline). This is subject to any clearance where 3rd party payment aggregators are involved, in which case, the payment shall be refunded within 15 days.
What should I do if I haven't received my refund within the specified timeframe?
Our refunds are typically processed within the specified timeframe. However, your refund might be stuck when delays occur due to pending clearance from our payment aggregator or your bank server issues. To expedite such cases, please email care@Healthheart.com, including all your booking details. Our team will promptly investigate and assist in expediting your refund process.
Can I get a refund if I pay an extra payment amount or a discount not applied for the test booking?
If you’ve paid more than the required amount for a test booking or a discount hasn’t been correctly applied, you may be eligible for a refund or adjustment. Please reach out to our customer support team at [contact information] and provide details of the overpayment or discount discrepancy. Ensure you have relevant payment documentation available for reference. We have policies in place to address such situations and will review your case promptly. Refunds or adjustments will be made in accordance with our terms and conditions. Keeping records of your transactions and any communication regarding payment issues will expedite the resolution process.
Express Slot
What is Express Slot?
This program is meant for those customers who want to book their test on an urgent basis. If a customer requests to book a health test/package within the next 2 hours on an urgent basis, an additional Express Slot Charge of Rs 150/- will be applicable. This will be applicable over and above the selected test/package price and discounts. Express slot charges would apply to VIP members as well.
What is the charge of Express Slot?
The nominal charge for an Express Slot is Rs 150. This fee covers the provision of an expedited slot for sample collection by our expert. This service ensures a quicker and prioritized collection of samples at your convenience.
How can I avail of Express Slot?
- Option 1: You select the check box on our website/app while booking the tests through it.
- Option 2: If you are booking a test through the call center, please inform our health expert that you want to avail of the express slot. By paying an additional Rs 150, you can avail yourself of Express Slot Services.
Is the Express Slot charge refundable?
The nominal charge for the Express Slot service is non-refundable, regardless of whether the test is conducted or canceled.
Can I change or reschedule my test after securing an Express Slot?
Yes, you can modify the scheduled test time after securing an Express Slot, subject to the availability of our sample Collection expert.
Can I transfer my Express Slot booking to someone else?
The Express Slot booking is non-transferable and can only be used by the individual who made the booking.
How can I contact support if I encounter issues with the Express Slot service?
If you encounter any issues using the Express Slot service, please feel free to call or Whatsapp us at 898 898 0606. You can also email us at care@Healthheart.com.
Express Slot is not available in my Area.
Sometimes, we experience some latency in assigning our sample collection expert due to bandwidth crunch. If you face such issues, please send us a detailed email at care@Healthheart.com with your location.We will review this & provide you with an update at the earliest possible.
Can I apply an additional coupon along with a VIP discount?
If you choose to use a coupon code in conjunction with your VIP membership, please note that the 10% VIP membership discount will still apply as part of your total discount. However, there may be an upper limit on the specific coupon you use, which will determine the maximum total discount you can receive.
VIP Program
What is a VIP Program?
The VIP Program is a loyalty program that rewards our customers for continued engagement. By enrolling in this program, users gain access to various exclusive benefits tailored to their specific profile or level of participation. These benefits often include discounts, special offers, and sometimes even unique experiences or rewards unavailable to regular customers. The VIP Program aims to enhance the user experience and incentivize ongoing interaction or loyalty with the Healthheart Labs.
How Can I get enrolled in the VIP Program?
Your enrolment in the loyalty program will commence upon completing the payment for your VIP membership.
Can I Transfer my VIP membership to someone else?
No VIP Membership is not transferable, but you can avail of the benefits for all the bookings you make from your account.
What are the Benefits of the VIP Program?
Below are some of the benefits:
- 10% in your bookings across the applicable pathology tests
- There is no convenience fee or sample collection for Premium slots except express slots
What is the validating of the VIP Program?
Validity depends on the plan you have selected. We have two plans, i.e. Rs 99 for 1 year & Rs 199 for 3 years
In how many total bookings can I take the benefit of the VIP program in a month?
You can use VIP Benefits for only 10 bookings each month. Bookings made over 10 monthly bookings shall be chargeable at the regular applicable rates.